Despite being a big fan of Dell computers, principally for their outstanding support, it was very disappointing to understand how Dell works when you buy a computer from a retail outlet.
Simply put:
1. You'll pay a higher price for the laptop than buying online
2. You won't get any upgrade or option to change
3. Any warranty extensions or changes you request AFTER purchasing (even if made on the day of purchase) will be treated as separate sales & you will be charged approximately 4 times more than ordering via the website (ie: it's approx 1000 Rs for upgrading a 1 year complete cover to 2 years from the website, but 4000 Rs if you purchase from a retail outlet and request for the upgrade)
On the upside:
1. You get your computer immediately, you don't have to wait for a week
Conclusion:
Unless you're in a pickle, plan your purchase in advance and get what you want at a reduced rate. I'd still buy Dell, the build quality is high and the support is good. I just won't bother buying it retail.
If you have to purchase a computer immediately, try another brand such as Lenovo, they'll provide a high build quality, decent support and plenty of extra's that you won't get from Dell (like a very nice laptop-case, external dvd-writers, etc.).
Kam
